Frequently asked questions

What questions will I be asked at my first appointment?

Podiatrists are medical healthcare practitioners. It is our duty to obide by the rules set out by our regulatory body (HCPC) and keep detailed medical notes of each treatment our patients receive from us. In order for us to do this correctly, you will be required to provide us with your name, address and date of birth. Along with the GP surgery that you attend. We also ask questions in relation to your health, and record all medications that you may take. With this information, we are able to provide you with the best care and diagnosis towards your treatment plan. Many medical conditions can affect the feet such as Rheumatoid arthritis, Diabetes, Heart Disease, Neurological conditions, Crohns disease. Your details are strictly confidential and will not be passed onto anyone else without your permission.

Will my treatment be painful?

No, most of our treatments are pain-free for the majority of our patients. We do use instruments such as scalpels to remove corns & hard skin but patients are usually comfortable with this treatment. As part of our commitment to providing the best possible care, we like to reassure our patients and talk them through what their treatment plan will involve. Our patients are given information on the best treatment options and the benefits. Each patient is asked for their consent before any treatment is carried out.

How long will my appointment last?

Appointments are usually 30 minutes long. This may vary depending on the treatment that is required on the day. If you are receiving treatment from us for the first time, we will be required to take an assessment of your medical history before any treatment is carried out.

What is the Cancellation Policy?

There is a £25 charge for any late cancellations, late rescheduled appointments or failure to attend an appointment. We require at least 24 hours notice or more. Anything under 24 hours notice will result in the above charge. This policy is put in place so that appointment slots are free for patients who may require urgent Podiatric care.