top of page

PRIVACY NOTICE

​

Who we are:


WilsonGrant Podiatry is a Private healthcare company providing podiatry services on a fee-paying basis to the public. Our employed Podiatrists are professionals working under contract to WilsonGrant Podiatry.  We are based at 8 Station Road, Muirhead, G69 9EG & 10-12 Tay Walk, Cumbernauld G67 1BU.


What we are going to do with your information?

We process personal information to enable us to provide Podiatry services to our patients, to maintain our accounts and records and to promote our services. We process information relevant to this. The information may include:


• personal details
• family details
• lifestyle and social circumstances
• goods and services purchased from our company
• financial transaction details


We also process sensitive information that may include:
• physical or mental health details
• racial or ethnic origin


Why are we asking you for your information?

​

We need to ask you about your medical history, as it can affect your feet. We want to give the best possible treatment when you visit us and to do this we need you to be honest and accurate with us about your health and medical history. We are required by law to keep records of your treatments and this information forms part of this.

​

If you register your mobile phone number then we will send you a text message appointment reminder too.


Sometimes it is necessary to share some of your information.

​

Who will we share it with?
Primarily with you (our patient) and with our reception service  so that they can help take calls for us when we are unavailable and make appointment bookings into our diary.

​

If you are claiming your treatment costs back from an insurer then they may also have data shared with them to confirm your appointment details such as date and cost.


Where necessary or required we also share information with other healthcare professionals (such as your GP or nurse), your parent/guardian (if you are a minor) or your guardian if you require additional support to attend us.
When we do have to share your data, we are required to comply with all aspects of the Data Protection Act (DPA) and are registered with the Information Commissioner's Office (ICO).


You will also be given the opportunity to receive information from us about special offers or new services that we are offering. We do not share this information with marketing companies. Your data will never be sold by us for marketing purposes.

​

How do we store your data?
WilsonGrant Podiatry went electronic in October 2017 and our records are all securely stored in line with the law.  Some of our data is stored outside of the European Economic Area (EEA) and these servers are all compliant with the relevant data protection laws.


Who is your data controller?
Owner of WilsonGrant Podiatry and Lead Podiatrist Stephanie Wilson is responsible for managing our data protection. She can be contacted at the clinic on 0141 779 9264. Or by email: info@wilsongrantpodiatry.co.uk


I want to remove my information from your company, how can I do that?
If you contact our data controller Stephanie then she will be happy to explain your options. We are legally required to keep your medical records for a set period and this varies for different groups of people.

Website
What happens to my data when I contact you through your website or social media pages?
If you are contacting us through these methods then your data will be used to help answer your enquiry. Your details will only be registered with us if you then go on to register as a patient.


Does your website store information on my computer?
Yes, we do have cookies on our website which will stay on your computer and our IP address may be stored in your system too (depending on your settings).

Cancellation policy

There is a £35-£50* charge for any late cancellations, late rescheduled appointments or failure to attend an appointment. We require at least 24 hours notice or more. Anything under 24 hours notice will result in the above charge. This policy is put in place so that appointment slots are free for patients who may require urgent Podiatric care. We send text message reminders, email reminders about your appointment. These communications also have a reminder about our policy. When booking on the phone, we also give patients this information as part of our policy when booking an appointment. 
bottom of page